TCRP Synthesis J-07/Topic SB-29 [Active (Synthesis)]: Customer Focused Service Guarantees and Transparency Practices
This synthesis will document the nature and prevalence of service guarantees among transit providers in North America. It will document the current state of the practice and benefits and implementation strategies, and identify challenges and lessons learned through a literature review, survey of representative transit agencies, and documentation of selected case examples/profiles. View Report