Mind the Gap: Perceptions of Passenger Aggression and Train Car Supervision in a Commuter Rail System
Journal of Public Transportation Article in Volume 18, Issue 2 (2015) by Nerea Marteache, Gisela Bichler, Janet Enriquez. Negative perceptions about the safety of a commuter rail system can act as a barrier to using public transportation. When operational issues increase rider tension (i.e., crowding or worsening on-time performance), or the management capabilities of conductors…