The prevalence of assaults on the bus, whether directed toward the transit operator or on-board customers, has increased to alarming levels. Fare challenges tend to be a tipping point for disputes that escalate, so what can we do in training and fare policy? What insights can we gain from a behavioral-based model? How do training, management, labor, operations, safety, and security functions interface if an organization-wide goal of reducing incidents is to be successful? View Conference Presentation
Moderator: Raymond Bédard, director, training and professional development, Canadian Urban Transit Association, Toronto, ON
Panelists: Lisa Staes, Director, Transit Safety and Workforce Development Programs – Center for Urban Transportation Research/USF, Tampa, Florida
Dennis Jackson, vice president, Behavioral Science Technology, Inc., Ojai, CA
Tremell E. Brown, manager, Training and Development Unit, VIA Metropolitan Transit, San Antonio, TX
Samuel M. Desue, Jr. director of transportation , Kansas City Area Transportation Authority, Kansas City, MO